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CAD2CAD- No Call Transfer

Jeffrey Wobbleton  (System Administrator, Arlington 911)

Timothy Kane  (Operations Manager, Arlington 911)

Lori Preuss  (State and Local Director, Emerging Digital Concepts)

Location: W230D

Date: Monday, March 25

Time: 11:20 am - 12:20 pm

Track: 911 & Alerts, First Responder Communications

Topic: Interoperability, NextGen 911, Project Management, Smart-X, System Resiliency

Format: Panel Session

Vault Recording: TBD

Approximately 25,000 calls per year in the National Capital Region are misrouted and end up at the wrong PSAP. When a public safety telecommunications (PST) call-taker answers a call, the PST immediately identifies the location, which may not be in the agency's primary response area or jurisdiction. But this practice of transferring to another agency is inherently flawed, with a potential delay of 4 - 4 1/2 minutes. That may be the difference between life and death. Learn about interoperable computer-aided dispatch (CAD), which will allow agencies to take the call for service, regardless of location. The CAD technology can identify the proper jurisdiction, and the call-taker can transfer the call data electronically to the correct agency's CAD status monitor, as long as that agency is part of the interoperable hub.

In this session:
Explore this exciting new option of no-call transfer utilizing interoperable CAD data.
Understand how interlocal government agreements (IGAs) and memorandums of understanding (MOUs) are part of the set-up of the CAD2CAD hub
Examine how to work through consolidated response protocols, policies, procedures, and general orders to successfully implement a CAD2CAD interoperable hub across agencies to save time and potentially lives