CAD2CAD- No Call Transfer
Moderator:
Jeffrey Wobbleton (System Administrator, Arlington 911)
Panelists:
Timothy Kane (Operations Manager, Arlington 911)
Lori Preuss (State and Local Director, Emerging Digital Concepts)
Location: W230D
Date: Monday, March 25
Time: 11:20 am - 12:20 pm
Track: 911 & Alerts, First Responder Communications
Topic: Interoperability, NextGen 911, Project Management, Smart-X, System Resiliency
Format: Panel Session
Vault Recording: TBD
Approximately 25,000 calls per year in the National Capital Region are misrouted and end up at the wrong PSAP. When a public safety telecommunications (PST) call-taker answers a call, the PST immediately identifies the location, which may not be in the agency's primary response area or jurisdiction. But this practice of transferring to another agency is inherently flawed, with a potential delay of 4 - 4 1/2 minutes. That may be the difference between life and death. Learn about interoperable computer-aided dispatch (CAD), which will allow agencies to take the call for service, regardless of location. The CAD technology can identify the proper jurisdiction, and the call-taker can transfer the call data electronically to the correct agency's CAD status monitor, as long as that agency is part of the interoperable hub.
In this session:
Explore this exciting new option of no-call transfer utilizing interoperable CAD data.
Understand how interlocal government agreements (IGAs) and memorandums of understanding (MOUs) are part of the set-up of the CAD2CAD hub
Examine how to work through consolidated response protocols, policies, procedures, and general orders to successfully implement a CAD2CAD interoperable hub across agencies to save time and potentially lives