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Conference: March 16-19, 2026
Exhibits: March 18-19, 2026
West Hall , Las Vegas Convention CenterLas Vegas, NV
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All Sessions Speakers

NG911 From Legacy to the Cloud: Real-World Lessons in Modernizing Emergency Communications

Desiree Arnold  (Director, Atlanta Police Department)
Karima Holmes  (Vice President, Head of Public Safety, Carbyne)
Billy Ferguson  (9-1-1 IT Supervisor, Charleston County Public Safety, Consolidated Emergency Communications Center)
Location: W223
Date: Monday, March 16
Time: 3:10 pm - 4:10 pm
Track: First Responders
Topics: AI, Network Infrastructure, NG911 and CAD, Situational Awareness
Format: Panel Session
Vault Recording: TBD
Desiree Arnold
Karima Holmes
Billy Ferguson

Emergency communication (911) centers are at the heart of public safety, yet many continue to rely on legacy, on-premises technology that limits flexibility, collaboration, and resilience. Two forward-thinking leaders recently made the leap—transitioning their centers from traditional equipment to an innovative cloud-native platform. This session offers attendees an unfiltered look at how PSAP leaders are shaping the next generation of emergency communications.

Takeaway

In this panel discussion, these customers will share their firsthand experiences of adopting cloud-based emergency communication technology, including:

The decision-making process behind moving away from legacy 911 systems
Key implementation steps and change management strategies
Lessons learned and unexpected challenges along the way
The relationships and partnerships built during the transition
Early outcomes and the long-term benefits of cloud and NG911 adoption