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IWCE
Conference: March 8-11, 2027
Exhibits: March 10-11, 2027
North Hall, Las Vegas Convention CenterLas Vegas, NV
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2027 Agenda

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All Sessions Speakers

Instantaneous OTA Translation Services for NG911

Steve Hailey  (Firefighter and EOC Director, Dumphries Triangle Volunteer Fire Department)
Greg Pollock  (Division President of CSD Access, Communication Service for the Deaf)
Track: 911 and NG911
Format: Panel Session
Vault Recording: TBD
Steve Hailey
Greg Pollock

Language barriers can create a difficult environment for 911 telecommunicators and other emergency services. Misunderstandings have even been deadly at times. However, new AI tools are rolling out that can provide instantaneous over-the-air translation services. And 911 centers and ECCs are taking notice. Whether it's a different spoken language, American Sign Language, or text-to-911, this panel discusses the technological options that are changing the way public safety can interact with the public.

Takeaway

Discover ways to implement OTA translation services with AI
Imagine a conversation with two different languages spoken in real time
Look at the current emergency call experience for deaf Americans
Examine the pros and cons of text-to-911 in terms of language barriers