2027 Speakers

Sebrina Jackson, ENP, CMCP, RPL is a public safety communications leader with more than 20 years of experience in 911 operations, tactical dispatch, emergency response, incident management, training, and organizational leadership. She serves as the Tactical Dispatch / TERT Supervisor for the Metro Nashville Department of Emergency Communications, where she leads tactical dispatch operations, emergency response team readiness, deployment coordination, and operational support for hundreds of planned events and emergency incidents each year. Throughout her career, Sebrina has built a reputation for effective leadership in high-pressure environments where communication, preparation, collaboration, and sound judgment are essential. Her experience includes coordinating communications operations for major special events, large-scale emergencies, and multi-agency incidents, including the NFL Draft and the Nashville Christmas Day bombing response. Prior to her current role, Sebrina served as an Operations Supervisor and Tactical Dispatch Team Lead, overseeing emergency communications center operations and supervising approximately 40 employees per shift. Her progression from frontline telecommunicator to tactical dispatcher, TERT leader, operations supervisor, and Tactical Dispatch / TERT Supervisor provides her with a comprehensive understanding of emergency communications from both operational and leadership perspectives. A passionate advocate for professional development, Sebrina is an experienced trainer, mentor, and leader who is committed to helping others grow professionally while maintaining high standards of service and accountability. She has a particular interest in tactical communications, interoperability, emergency preparedness, leadership development, telecommunicator wellness, conflict resolution, and strengthening collaboration among public safety agencies. Her professional credentials include Emergency Number Professional (ENP), Center Manager Certification Program (CMCP), Registered Public-Safety Leader (RPL), Communications Unit Leader (COML), Incident Communications Center Manager (INCM), Advanced Terrorism Liaison Officer, APCO Supervisor, and APCO Communications Training Officer certifications. She has also completed extensive FEMA and Incident Command System training. Sebrina actively supports the advancement of the public safety communications profession at both the state and national levels. She serves as Secretary of the Tennessee Chapter of APCO, is a board member of the National Joint TERT Initiative, and contributes to APCO standards development efforts supporting interoperability and information exchange. She has presented at APCO and NENA conferences on topics including leadership, resilience, tactical dispatch, training, telecommunicator wellness, and organizational preparedness. She earned a Bachelor of Science in Integrated Studies with an emphasis in Public Safety from Middle Tennessee State University in 2026. Guided by a commitment to lifelong learning and service, Sebrina believes strong organizations are built by developing people, fostering collaboration, and preparing teams before a crisis occurs. Outside of public safety communications, she is an avid learner, self-described nerd, and Comic Con enthusiast whose curiosity continues to fuel her passion for innovation, leadership, and improving service to both employees and the communities they support.

Presenting:

• Blueprints for NG911 Redundancy and Continuity