2026 Agenda
When the Phone Line Becomes the Lifeline
Across both rural towns and major cities like Los Angeles, outdated phone systems are still the backbone of public communication, and they are failing when people need them most. During recent wildfires in Southern California, traditional hotlines went to voicemail or crashed under load. In response, AI-powered voice systems were deployed in under 24 hours that provided real-time, multilingual information to over 1,000 displaced residents, helping them access evacuation routes, find shelter, and reunite with family and pets.
This session introduces a new model for communication infrastructure. Scalable, AI multilingual voice agents replace static phone trees with accurate, responsive, and inclusive systems. Built on broadband and cloud infrastructure, these systems integrate with in-building connectivity and tourism networks, making them ideal for high-volume, high-risk regions, including wildfire zones and global destinations preparing for large-scale events like the Olympics.
Attendees will learn how AI voice systems are redefining situational awareness, bridging information gaps for underserved communities, and supporting critical infrastructure without requiring any app on the caller's end. Real-world deployments across government agencies, tourism boards, and lodging networks will be used to illustrate practical implementation and life-saving results.
Takeaway
• Learn how AI-powered voice infrastructure was deployed across Los Angeles during the 2025 wildfires, providing life-saving, real-time information to over 1,000 displaced residents in multiple languages.
• Understand how broadband-based, multilingual AI systems are replacing legacy phone trees across cities, counties, and tourism networks to strengthen communication infrastructure at scale.
• Explore how this technology integrates with in-building connectivity to deliver accurate, around the clock situational awareness through any phone, without requiring apps or internet access for the caller.
• Walk away with a framework for deploying AI voice systems that improve public access to critical information, especially during outages, high call volume, and emergencies.