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The Big Picture: Automate Your Quality Program to Reduce Liability and Retain Employees


Casey Rives  (Solution Consultant, Verint)

Location: Emerging Tech & Innovation Stage

Date: Wednesday, March 27

Time: 3:15 pm - 3:40 pm

Track: First Responder Communications, Incident Management

Topic: AI, NextGen 911, Situational Awareness

Format: Expo Theater Session

Vault Recording: TBD


In the last few years, our 911 centers have been faced with several challenges. While our agencies struggle to increase employee retention, they need to meet higher citizen expectations, expanding volumes of interactions, and evolving protocols. As a result, often there’s a gap between what your organization needs to do to achieve their goals and the resources you have to do it. Utilizing AI in allows your team to bridge this gap, and when it comes to quality, see the bigger picture. Automation can help your agency improve compliance and reduce liability while offering another avenue for employee wellness. Reduce supervisor’s workloads and allow them to focus on training and coaching opportunities. Implement a scoring system that provides equal input across teams. Recognize your employee’s overall performance and go beyond providing constructive feedback by showing appreciation. Join this session and learn:
1. How automation works with your team, not against them
2. What an automated quality program can accomplish
3. How to utilize Automated Quality to keep your employees