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NG911 and AI: Why the Future Needs Policy and Governance


Chris Essid  (Chief, Emergency Communications, Regions 4-7, Cybersecurity and Infrastructure Security Agency (CISA))


Pam Montanari  (Emergency Communications Coordinator, Cybersecurity and Infrastructure Security Agency (CISA))

Greg Hauser  (North Carolina SWIC, Cybersecurity and Infrastructure Security Agency (CISA))

Charlie Guddemi  (DC SWIC, DC Homeland Security and Emergency Management Agency)

Location: W240C

Date: Wednesday, March 27

Time: 2:00 pm - 3:00 pm

Track: 911 & Alerts, Federal Government

Topic: AI, NextGen 911

Format: Panel Session

Vault Recording: TBD

The exponential rate of the progress of technology can only be effectively managed through careful governance and policy. Picture the timeline of communication technology. Twenty years ago, the most pressing interoperability concern was being able to speak on the same radio channel. Today, interoperability involves the coordination of dozens of communications media including apps, texting, sensors, video, and artificial intelligence. AI is now being used in some Emergency Communication Centers to handle non-emergency calls and we are starting to see Next Generation 911 allow callers to send photos and videos to dispatchers. It is now more important than ever to reinvest on the foundation of proactive planning, governance, and policy. Come discuss the use of AI and NG911 technology and how CISA is going to leverage these technologies to accomplish its mission of protecting critical infrastructure. This panel would cover a brief history of recent rapid changes in emergency communications technology and cover the importance of staying on top of governance and policy with the progress of technology.

Key Takeaways:
1. Attendees will gain an understanding of how quickly communications technology has evolved and how they can leverage governance structures to stay on top of the changing ecosystem.
2. Learn how AI is being used currently in emergency communications center and how AI could be implemented in a PSAP near you.
3. Learn how to leverage CISA services to get create and maintain strong governance structures and policy surrounding interoperability.