2027 Speakers
Brooks T Shannon, Director of Emergency Communications Solutions, Esri
Brooks Shannon, ENP, began his 9-1-1 career 23 years ago as a software engineer developing GIS applications for public safety. He later moved into product management, leading a global product team at a cloud native CAD, mapping, and analytics provider before managing technical interoperability programs at NENA: The 9-1-1 Association. As Director of Emergency Communications Solutions at Esri, Brooks supports the global emergency communications market, which includes emergency call taking, dispatching, and routing of first responders for the more than 240 million emergency calls that happen in the U.S. alone each year. He is dedicated to helping emergency communications professionals and Esri partners apply mapping and spatial analysis to solve complex problems, advance interoperability, and implement GIS best practices to improve outcomes and make our communities safer.