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Fraser Pajakformer CEO of QuEST Forum Globally, and former COOTIA (Telecommunications Industry Association)

Fraser Pajak is the former CEO of QuEST Forum and COO of TIA (Telecommunications Industry Association), a global association of companies dedicated to impacting the quality and sustainability of products and services in the information and technology industry. Fraser has over 30 years’ experience in the ICT industry. Previously, Fraser was the VP of National Service Infrastructure Support for TELUS Communications where he directed a team of approximately 1200 of the most highly skilled technical people in Canada. Fraser’s team took care of incident management, escalation, resolution, root cause analysis, change management and service performance for the wireline, wireless, internet and TV networks and data centers across Canada.