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Conference: March 16-19, 2026
Exhibits: March 18-19, 2026
West Hall , Las Vegas Convention CenterLas Vegas, NV

2026 Agenda

Where's My Service? Hosted Mission Critical Systems

Terry Burnworth  (Indianapolis, IN, Pyramid Consulting)
Jim Large  (Director, Newton County Indiana 911)
Oliver Beers  (Co-CEO and Director of Sales, Ironcloud Technologies)
Scott Brunton  (MSP, IronCloud Technologies)
Location: W223
Date: Tuesday, March 17
Time: 2:55 pm - 3:55 pm
Track: First Responders
Topics: AI, Broadband, NG911 and CAD
Format: Panel Session
Vault Recording: TBD

This is a panel of a data center developer, MSP operator, 911 director, EMA director, and politician will delve into the growing adoption of cloud-based services in the mission critical systems (MCX) ecosystem. As MCX systems evolve, cloud-based services offer new possibilities for scalability, flexibility, and efficiency. However, they also present unique challenges, such as latency, security, service reliability, and the need for stringent standards to be developed for MCX cloud-based systems. The need for cloud-based services has increased significantly in a very short time with no end in sight. The continual adaptation of voice-video-data convergence (VVDC) and AI in MCX, cloud-based services will become a requirement for ECC's.

This session will explore the benefits, drawbacks, and future direction of MCX cloud-based services. Issues that will be discussed include service uptime, data sovereignty, risk mitigation, agreements, connectivity, certifications, and best practices for integrating cloud services without compromising the high-performance requirements of MCX. Several questions will be addressed in this session including; where is the application stored? Where is the data stored? Who owns the data, and can I have it anytime? Am I stuck with a single vendor with a hosted system? Are there requirements for the data center? What are the requirements for the data centers? Insights and experiences with ECC cloud usage, MSP protocols, and mission critical sustainability. Participants will gain a deeper understanding of how to navigate the complex balance between in-house control and hosted services while ensuring a robust, secure, and reliable communication system.

Takeaway

1. What are the Pros and Cons of cloud-based systems
2. Requirements for cloud-based systems
3. Current examples of cloud-based systems