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Proactive Management of Radio System Health and Infrastructure

Christine Massengale  (Statewide Interoperability Coordinator, TN Department of Safety & Homeland Security)

Jeff Gray  (Director, Tennessee Department of Safety and Homeland Security)

Location: W230B

Date: Monday, March 25

Time: 9:30 am - 10:00 am

Track: Incident Management, First Responder Communications

Topic: Critical Infrastructure, LMR, Situational Awareness, System Resiliency

Format: Power Session

Vault Recording: TBD

The State of Tennessee continues to build out their statewide radio system infrastructure to ensure optimal coverage, reliability, and efficiency. Learn how the state is managing challenges that impact system performance such as weather events or power outages through a proactive alert status system and automated monitoring. Defined core capabilities provide the framework for assigned tasks and action items specific to individuals' roles within the organization. Alert status levels help employees, supervisors, and leadership prioritize the agency response to critical incidents and large-scale planned events whether regionally or state-wide. The agency has access to all of the same system monitoring tools available to the vendor for monitoring system health, viewing performance metrics, and infrastructure such as microwave links and generator activations.

Attendees will learn:
-A process for defining core capabilities and corresponding tasks/action items for individual roles within an organization
-How to categorize tasks/action items for each alert status level as well as consideration of automatic triggers to move from one status to another and when to notify employees of status changes
-How to utilize after-action reports and improvement plans to document system performance, agency response and support during incidents and events, and identify core capabilities that were not met

Leadership will discuss the proactive approach to monitoring supporting infrastructure such as generators and HVAC systems, public utility power outage reports, weather reports, and the radio system software reporting tools to maintain situational awareness, pre-stage assets and personnel, and anticipate challenges before they impact system health and performance.