The new NENA Next Generation Emergency Communications Center (ECC) and PSAP (NG-ECC/PSAP) standard finally bridges the gap between the traditional NG911 world and the world of CAD, Dispatch, and other ECC functions. Join this session to learn how this specification provides interoperable standards coverage between call origination, call answering, CAD, Dispatch, and field responders. The session will cover the functional elements of NG-ECC/PSAP including PSAP Call Handling, CAD, Dispatch, Responder Data services and more.

Key takeaways include: (1) An understanding of the functional elements of the NG-ECC/PSAP standard, (2) Knowledge of how call multimedia, data, and signaling work through all stages of the NG call including to the field responder according to standards, and (3) Practical concepts applying the standards to real-world scenarios.