Delivering Next-Gen Situational Awareness for Mega Events
Location: W230C
Date: Thursday, March 28
Time: 2:50 pm - 3:20 pm
Track: Transportation, Incident Management
Topic: Cloud Connectivity, Project Management, Situational Awareness
Format: Power Session
Vault Recording: TBD
Major events operations such as the Olympics and the FIFA Football World Cup require real-time coordination across a multitude of private and public sector stakeholders to manage the thousands of moving parts shaping the event. Hear how an interdisciplinary consultancy brought together Communication, Command & Control with innovative design to build a next gen situational awareness platform which meets this challenge.
Adhering to critical communications best practices, the team designed a solution to centralize information, enable rapid response, and enhance decision-making. The platform provides a central record of important operational incidents, signals, and actions. Integrating diverse data streams from traffic patterns to social media and reports from on-the-ground staff, it uses intelligent monitoring to get ahead of emerging issues. Issue resolution, escalation protocols, and streamlined shift handoffs facilitate smooth operations even when the unexpected arises. Custom reporting synthesizes insights for stakeholders while feeding intelligence to frontline teams. With its consumer-grade UX and the ability to synthesize multiple data sources into enhanced situational awareness, this platform represents a new generation of command and control software.
Attendees will learn how applying design thinking and lean development enabled the rapid creation of an intuitive system purpose-built for mission-critical needs. The end result is a more resilient, proactive solution enabling the seamless delivery of large scale international event operations.