2026 Agenda

The landscape of 9-1-1 emergency services is rapidly evolving with the integration of Artificial Intelligence (AI). This session delves into the practical applications of AI within the 9-1-1 workflow, drawing from real-life experiences of Public Safety Answering Points (PSAPs). We'll explore the critical challenges and opportunities that arise when deploying AI, emphasizing the importance of collaboration between public safety experts and machine learning specialists. Discover how PSAPs are leveraging AI tools to support and enhance the work of telecommunicators, improve overall PSAP operations, and ultimately, deliver more effective emergency services. We'll discuss the continuous process of identifying, selecting, and optimizing AI tools, and how responsible deployment ensures that AI serves as a valuable asset while prioritizing human oversight and community safety.

Takeaway

Understanding Responsible AI Deployment in 9-1-1:
Emphasis on AI as a support tool for human telecommunicators.
Building a foundation for ethical and effective AI integration.

AI's Impact on PSAP Operations:
Real-life examples of AI-driven improvements in 9-1-1 workflows.
Benefits of AI for efficiency, accuracy, and response times.

Privacy and Safety Considerations:
The role of AI in safeguarding privacy during emergency calls.
Enhancing overall safety through AI-powered tools and analysis.