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AI-Assisted 911 Call Diversion


Brady Lavin  (Head of Public Safety & Government GTM, Corti)

Location: W230D

Date: Thursday, March 28

Time: 10:10 am - 10:40 am

Track: 911 & Alerts

Topic: AI, NextGen 911

Format: Power Session

Vault Recording: TBD


Send a BLS ambulance or divert to the Nurse Triage Line? Police response or Mental Health Team, or both? 911 Telecommunicators have it tough these days. Short staffed, mandatory overtime, and with more options options of resources to dispatch than ever before.

With the latest advances in Artificial Intelligence, it is now possible to use AI as a real-time assistant to help identify the correct priority and/or call type by training predictive models on local SOPs and historical call data.

Key Takeaways:
You're not alone - Common challenges with 911 call diversion programs
How telecommunicators interact with AI in real time
Real world results (call times, accuracy, diversion rates) from a large metropolitan-area PSAP