Colleen started her public safety career as a 911 call-taker and fire dispatcher in 1989. After nearly 5 years in the 911 center, she joined the ranks of the career fire service in Howard County, Maryland where she worked until her retirement in 2020. During her tenure as a Captain with HCDFRS, she was selected to lead the fire side of the 911 center where she managed CAD deployment, EMS call processing, mobile and portable radio template design, and provided liaison services to PSAP personnel. Colleen was a member of Maryland's 911 Board for 9 years, as well as the co-chair of Central Maryland's Radio Coordination User's Group. She holds an Associates Degree in Fire Service Management.

Presenting:

• Bridging the Language Barrier Gap in 911 Call Processing