Jean-Paul Maas has an extensive background in Critical Communications, Mobile, SaaS and Public Safety Applications with a global career spanning over 20 years in various roles. COVID-19 has seen a global shift in how and where people work and with this change the virtual workplace is now here to stay. Technology is available today to help organisations overcome the challenges of a virtual dispatch centre. Jean-Paul is a subject matter expert on how technology can help the changing work environment, he has a Bachelor of Science Degree and has lived and worked on 3 different continents.