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Work From Home Alternatives for Dispatchers - What the Pandemic Taught Us
Eddie Reyes (911 Director, Prince William County Department of Public Safety Communications)
Jack Kelly (Vice President of Marketing, Catalyst Communications Technologies)
Matthew Boggs (Senior Pre-Sales Engineer, Cradlepoint)
Date: Tuesday, March 22
Time: 11:00 am - 11:45 am
Track: Critical Infrastructure & Private Networks
Format: Power Session
Vault Recording: TBD
Public Safety Dispatchers often work in environments that are indoors, often small and crowded, and where individuals work in close proximity with each other. In other words, perfect for the transmission of an airborne virus such as Covid 19. Dispatch operations across the country scrambled to keep their employees safe in 2020 and 2021, while continuing to provide essential 9-1-1 and Dispatch services to their community. While Covid forced public safety communications officials to escalate planning for a remote work environment, it became clear that a Work From Home alternative was needed for both the pandemic and unforeseeable circumstances that require Dispatchers to relocate to another facility. For example, we know of a Dispatch operation that needed to relocate while a building mold problem was resolved. How does a public safety organization prepare for, and deploy, Dispatchers and other public safety communications professionals to a Work from Home environment? What tools are available to implement this policy. The Internet Protocol (IP), and the Internet help with connectivity, but what about about other potential issues such as security, maintaining operational efficiency, etc.? In this session, we'll hear from experts tasked with this challenge, and how they implemented a Work From Home environment for their Dispatchers. .
Session participants will learn: * How the pandemic forced critical communications organizations to put a Work From Home plan in place * What tools and technologies were available to help this transition * How to put a Work From Home policy and plan in place for your organization