IWCE is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Save the Date for IWCE 2024 in Orlando, FL: March 25-28, 2024. Join our Mailing List for Updates!

The Concept of Operating Virtual

Cheryl Giggetts  (Principal, CTA Consultants)

Douglas Campbell  (Deputy Director, City of Alexandria VA)

Mark Cady  (Technical Specialist, CTA Consultants, LLC)

Location: N260

Date: Tuesday, March 28

Time: 10:30 am - 11:00 am

Pass Type: All Access, Quick Pass Tuesday

Track: Cloud Connectivity, 911 and Dispatch

Format: Power Session

Vault Recording: TBD

This session will focus the concept of a virtual dispatch center. Utilizing current technology to enhance operations and to develop practices that will fully embrace how dispatch centers can operate in a virtual environment. The virtual dispatch center ranges from having employees working offsite to multiple brick and mortar PSAPs sharing remote or centralized resources. Continuity of operations plans can include virtualization, allowing for dispatch centers to continue to function off site. The virtualization of the dispatch center operations will be impacted by changes in technology, security, support systems, policy, and operational practices.

The items to be covered during this session will include:

What is a virtual dispatch center?
The different types of virtual dispatch centers
Technologies that allow for virtual dispatch center operations.
Cybersecurity requirements
Physical Security needed
Managing Operations and Personnel in a virtual environment.
Continuity of operations using Virtualization