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The Concept of Operating Virtual

Jeremiah Knowles  (Senior Consultant, CTA Consultants LLC)

Eddie Reyes  (Director, Prince William County Office of Public Safety Communications)

Location: N259

Date: Monday, March 21

Time: 3:30 pm - 4:15 pm

Track: Cloud or On-premise Solutions

Format: Power Session

Vault Recording: TBD

This session will focus the concept of a virtual dispatch center. Utilizing current technology to enhance operations and to develop practices that will fully embrace how dispatch centers can operate in a virtual environment. The virtual dispatch center ranges from having employees working off
site to multiple brick and mortar PSAPs sharing remote or centralized resources. Continuity of operations plans can include virtualization, allowing for dispatch centers to continue to function off site. The virtualization of the dispatch center operations will be impacted by changes in technology, security, support systems, policy, and operational practices. The items to be covered during this session will include:

What is a virtual dispatch center?
The different types of virtual dispatch centers
Technologies that allow for virtual dispatch center operations.
Cybersecurity requirements
Physical Security needed
Managing Operations and Personnel in a virtual environment.
Continuity of operations using Virtualization


• Understanding the different types of virtual dispatch centers
• Providing an understanding of technologies utilized in virtualization
• Comprehend the security requirements for Dispatch Center virtualization