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Technology Overload – Don't Lose Sight of the End-user

Lindsay Stromgren  (Assistant Fire Chief, Amherst MA Fire Department)

Location: W228

Date: Monday, September 27

Time: 9:00am - 9:45am

Track: LMR, Push-to-Talk & Future of Voice

Format: 45-Minute Power Session

Vault Recording: TBD

Audience Level: All Audiences

Public Safety personnel have more communications technology available to them than ever. Unfortunately from design, to deployment, to programming, and finally operator training, the person actually pushing the PTT button is often the last one to be involved and often gets forgotten. We will talk about lessons learned, and best practices for keeping the end-user at the forefront of every stage, particularly subscriber programming and operator training. We will also look at in-building technology and what end-users need to know to effectively utilize the technology available.