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Staffing Shortage in the ECC: Cause and Cure

Sherri Bush, ENP  (Technical Specialist, Adcomm Engineering, LLC)

Location: N259

Date: Monday, March 21

Time: 2:30 pm - 3:15 pm

Track: 9-1-1 / Control Rooms

Format: Power Session

Vault Recording: TBD

Staffing shortages have plagued the 9-1-1 industry forever - Yet, we have always had the cure. Why does this epidemic continue? This session will include why the industry suffers from staffing issues and what is the antidote.


1. How to use the tools we have - Statistics
2. Adapting the industry standard calculators and applying trend data
3. How to define and communicate your standards
4. Educating yourself and decision makers on the impact of NG to include influencing re-classification of telecommunicators based on skills necessary to meet future capabilities requirements