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Partnerships are Key to Successful Emergency Communications During a Pandemic and Beyond

Chris Essid  (Central Sector Chief, Cybersecurity and Infrastructure Security Agency)

William Chapman  (Oregon SWIC, State of Oregon)

Todd Early  (Assistant Chief of Enterprise Services, Infrastructure Operations Division, Texas Department of Public Safety)

John Miller  (New Jersey SWIC and Chair of the National Council of Statewide Interoperability, State of New Jersey)

Location: W230

Date: Thursday, September 30

Time: 10:15am - 11:30am

Track: 911 & Emergency Communications, Interoperability & Interworking

Format: 75-Minute Short Course

Vault Recording: TBD

Audience Level: All Audiences

This session will focus on best practices of partnerships used during the COVID-19 pandemic response focused on emergency communications support. Partnering at the local, state, and federal level is key to the success of managing critical communications. During COVID-19, the successful use of task force organizations, shared business planning, and partnering significantly helped jurisdictions with unusual requests, including establishing communications for alternative hospital sites and a remote tribal village. At the same time, partnerships supported first responders in balancing network management while maintaining their ops tempo regardless of jurisdiction, discipline, affiliation, or location. In addition to technical interoperability challenges, challenges related to people and processes also must be considered. This session focuses on the ability to maintain these critical functions through a pandemic, and the use of partnerships to achieve it.