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NG9-1-1: Transformative System Change for First Responders

Gerald "Jay" English  (Federal Program Officer, NTIA- Office of Public Safety Communications)

Location: N259

Date: Monday, March 21

Time: 9:00 am - 9:45 am

Track: 9-1-1 / Control Rooms, Policy Issues

Format: Power Session

Vault Recording: TBD

Public Safety and industry have an opportunity to implement transformative change in the form of Next Generation 9-1-1 (NG9-1-1). This change will require vision beyond simple equipment upgrades and "better firewalls". Hear from the National Telecommunications and Information Administration (NTIA), Office of Public Safety Communications (OPSC) on lessons learned from real world examples from the 911 Grant Program. There are multiple aspects of planning for, and protecting, this NG9-1-1 "network of networks" that the emergency communications sector must be aware of and be preparing for now. NG9-1-1 offers much more than the current, voice only systems deployed today. Emerging NG 9-1-1 technology must keep pace with commercial technology and the cybersecurity methods and systems deployed must do the same. In addition, when considering a transition to NG9-1-1 systems, it is important to create an implementation plan based on operational needs and technical and financial realities. The discussion will address common technical and cybersecurity considerations and the challenges they present. Implementation of technical solutions is only part of the answer. Attendees will hear how the public and private sector can work together to address these issues and create an effective plan for the future of emergency communications centers.

Key session points:

• Lessons learned from previous implementation efforts.
• The security posture of public safety's network, devices, apps, and vital information are constantly changing as the threat landscape evolves
• The technical and operational needs of public safety are not static and require forward-looking research and thought leadership


Session Objectives
1. Identify common operational and technical requirements, potential risks, and primary benefits of NG9-1-1 systems.
2. Identify common security challenges, risks, and threats impacting the operation of NG9-1-1 systems and ECCs.
3. Learn how to develop an effective plan for implementation of NG9-1-1 and lessons learned from the 911 Grant Program.