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Next Generation ECCs: What Will They Do? How Will They Work? How Will They be Funded?

Donny Jackson  (Editor, IWCE's Urgent Communications)

Date: Monday, September 27

Time: 8:30am - 11:30am

Track: 911 & Emergency Communications, Funding

Format: 3-Hour Workshop

Vault Recording: TBD

Emergency Communications Centers (ECCs)—traditionally known as 911 public-safety answering points (PSAPs)—that leverage IP-based next-generation technology promise to enhance emergency call-taking beyond legacy voice-centric systems to platforms that also can accept text, data, photos and videos. In addition, next-generation 911 (NG911) brings new potential for interoperability, transferring call information, supporting remote work, and providing system resiliency in the face of natural and man-made disasters.

Expert panelists will explain how ECCs will receive this multimedia and—perhaps more important—how they can quickly make this information useful to first responders, without overwhelming telecommunicators. Should this be done solely by humans, or do technologies like analytics, machine learning and artificial intelligence have a role? Should next-gen technologies be located on-premise at the ECC, in the cloud, or both? And what is the best way to secure this platform against the growing threat of ransomware and other cyberthreats?

This workshop also will examine the funding issues surrounding the migration to a next-gen solution, from 911-fee revenues being used for non-911 purposes to $15 billion in proposed federal funding for NG911. Donny Jackson, Editor for Urgent Communications, will moderate the discussions.