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Head in the Cloud: 911 Solutions are Not Just On-premise Anymore

John Snapp  (VP Technology, Intrado Life & Safety)

Christy Williams  (Director of 9-1-1, NCTCOG)

Budge Currier  (California 911 Adminstrator and SWIC, Cal OES)

Sean Scott  (CTO, SecuLore Solutions)

Ken Rehbehn  (Contributing Principal Analyst, Omdia, CritComm Insights)

Location: W229

Date: Thursday, September 30

Time: 12:00pm - 1:15pm

Track: Cloud

Format: 75-Minute Short Course

Vault Recording: TBD

For almost 50 years, 911 centers housed their emergency-call-processing equipment and solutions within their physical walls, but this on-premise approach made system updates cumbersome and expensive, while also limiting operational flexibility—telecommunicators had to physically be in the center to be of use. But a new generation of companies are providing cloud-based solutions that are enabling many NG911 functionalities today, while changing the dynamics of call-taking, computer-aided dispatch and longstanding notions about the best way to implement backup centers. Now, even traditional 911 vendors are embracing the idea of cloud solutions.