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Building Resilient Emergency Communication Centers Amid New Technologies & Cyber Threats

Karima Holmes  (Cyber Resilient 911 Branch Chief, Cybersecurity and Infrastructure Security Agency (CISA))

Sridhar Kowdley  (Technology Manager for the Communications and Networking Technology Center/Office for Interoperability and Compatibility, Dept. of Homeland Security’s Science and Technology (S&T))

Michael Brewer  (Deputy Director, JeffComm 911, Jefferson County Communications Center Authority)

Track: First Responders

Topics: 911 & Alerts, AI, Cybersecurity, Interoperability, NG911

Format: Panel Session

Vault Recording: TBD

As Public Safety Answering Points (PSAPs) transition to Next Generation 911 (NG911), maintaining resilient and uninterrupted emergency communications becomes increasing critical. With the integration of new technologies such as artificial intelligence (AI), remote dispatching, and cloud-based systems, PSAPs must adapt to maintain effectiveness in this evolving landscape. This shift demands robust policies, procedures, and technical training for telecommunicators to effectively manage these advancements as the new technologies are implemented. However, alongside these innovations, PSAPs face rising cyber threats that could compromise the integrity of public safety operations. Discover how the federal government is equipping 911 centers nationwide with resources and strategies to enhance their cyber resilience. Learn what steps you can take to protect your PSAPs from emerging cyber risks while leveraging new technologies to improve emergency response.

Takeaway

• Learn more about CISA's Cyber Resilient 911 (CR911) effort
• Learn more about the State of Next Generation 911 and how it will revolutionize the Public Safety Answering Points (PSAPs)
• Hear how PSAPs are using AI, remote dispatching, and integrated cloud technologies, to supplement staffing, enhance situational awareness, and improve delivery of critical emergency services
• Provide greater awareness of new technologies and how they will impact PSAP operations
• Discover tools and resources to help PSAP prepare for implementing new technologies