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Avoid Alert Fatigue: Best Practices for Emergency Communications

WIlliam Chapman  (SWIC, Oregon Interoperability Executive Council)

Jay Kopstein  (Deputy Chief (Ret.), New York State Division of Homeland Security & Emergency Services)

Laura Goudreau  (Tribal Emergency Communications Partnership Deputy Program Manager, Cybersecurity and Infrastructure Security Agency (CISA))

Wynn Brannin  (New Mexico Statewide Interoperability Coordinator, New Mexico Department of Homeland Security and Emergency Management)

Location: N257

Date: Monday, March 27

Time: 10:00 am - 11:00 am

Pass Type: All Access, Quick Pass Monday

Track: Policy and Governance, Situational Awareness

Format: Panel Session

Vault Recording: TBD

This session addresses alerts, warnings, and notifications (AWN) in emergency communications governance. Outbound communication to the public is a vital link in the emergency communications chain. Although mass notification alerts to the public can save lives, this panel will discuss at what point that becomes too much or overwhelming.

Participants will hear real-world examples of AWN usage and how to avoid alert overload to the public. This panel will discuss how to assist alerting authorities with effectively using AWN services and identify opportunities to improve use of AWN technologies.