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Addressing Issues Unique to our Nation's Largest PSAPs

Karima Holmes  (Former Washington, DC 911 Director)

Sherri Bush, ENP  (Technical Specialist, Adcomm Engineering, LLC)

Eddie Reyes  (Director, Prince William County Office of Public Safety Communications)

Brian Smith  (9-1-1 Administrative Manager, City of Seattle (Washington) Community Safety and Communications Center)

Track : 9-1-1 / Control Rooms

Format: Short Course

Vault Recording: TBD

This facilitated session is intended to be a panel and attendee participation discussion about the current and future issues, trends, and everyday challenges of the largest communications centers in the industry, also known as the Mega-PSAPs. These centers must face operational, technical and organizational roadblocks differently than the majority of the centers across the country.


1. Understanding why it is imperative to have different approaches to operational needs such as staffing, supervision, training
2. Discussing technical solutions that must be streamlined and integrated toward an efficient implementation and use
3. Sharing experience with organizational structure and specialized expertise necessary for supporting technologies, hiring, training, data analysis and use, performance tracking/QA-QC, human resources, budget development and management