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911 Facts & Fictions: How to Fix Them

Bruce Moeller, PhD  (Adjunct Professor, Nova Southeastern University)

Location: W230D

Date: Thursday, March 28

Time: 10:10 am - 10:40 am

Track: 911 & Alerts, State & Local Government

Topic: NextGen 911, Situational Awareness

Format: Power Session

Vault Recording: TBD

In a world where almost 80% of 911 calls come from mobile devices, industry leaders and public safety professionals must begin adapting to new community expectations. Claims of increased abandoned calls resulting primarily from staffing problems, transfers from primary to secondary PSAPs happening quickly, and 911 call processing times meeting national standards are some challenges ECCs face - and are often based on invalid data to support these assertions.

Key takeaways:
Address ECC challenges requires thoughtful assessments and candid critiques.
Explore new findings based on objective data to better understand how these obstacles impact ECCs while offering insights on how to fix them.
Employing a case study approach, data drawn from recent studies done in large ECCs, and relevant academic literature, this framework will provide a concise and lively discussion.