Artificial intelligence (AI) technology is a decision-support tool that can detect and assist in managing emergencies by analyzing vast amounts of real-time data. In this panel discussion, public safety practitioners will share their experiences with AI and how it is easing 911 call volumes and improving emergency response. NTIA is dedicated to the continued development of these uses of AI as 911 centers leverage Next Generation 911 systems and technology. 911 call centers are facing significant staffing shortages—ranging from 30 to 40% alongside rising demands. Learn how 911 centers are addressing these real-world challenges with the power of Next Generation systems and AI capabilities. AI is providing call triaging, using mapping capabilities to "geofence" calls, and translating in real time with AI tools. The implementation of these tools is not seamless, and panelists will not only highlight the case studies, but also the lessons learned in putting this technology to use. Join us for an insightful exploration of current initiatives and a glimpse into the future of AI in emergency response.

Takeaway

1. Understand the broader implications of AI in the 911 sector, and the benefits and limitations of this technology.
2. Recognize and develop a plan to leverage the benefits of AI in enhancing public safety for your agency.
3. Explore opportunities and potential applications of AI within 911 centers.